Careers in Travel, Tourism & Hospitality
Flight Attendant/Cabin Crew
According to Virgin Airlines, "Cabin Crew are responsible for providing a highly polished and professional service to ensure the highest levels of on board safety and care for our guests. The role of Cabin Crew is diverse and includes duties such as conducting safety briefings on board, assisting our special needs guests, administering first aid, preparing and delivering food and beverage services and providing exceptional customer service to ensure we exceed our guests' expectations on board our aircraft. Candidates need to be adaptable, resilient and able to work under pressure. "
Do you enjoy people contact, customer service, and flying? Do you have excellent grooming standards? Are you prepared to move away from Bendigo and relocate to another capital in Australia? Then, you might be interested in a career as a flight attendant or cabin crew.
The following are examples of two institutions that offer flight attendant training in the Melbourne area:
Aviation Australia: training runs in blocks with numerous starting dates throughout the year. You can explore start dates, location and fees on www.aviationaustralia.aero/course/flight-attendant-mel/
William Angliss offers the Certificate III in Aviation (Cabin Crew). To find out about the course, go to http://coursedetails.angliss.edu.au/future-students/course-search/available/domestic/certificate-iii-in-tourism-flight-attendant-preparation
Other Customer Service Roles with Airlines
Ground Crew/ Airline Passenger Officer/Guest Service: Airline passenger officers (also known as Ground Crew or Guest Service Officers) work at the airport providing customer-related services such as check-in and boarding procedures, providing information and directions, locating lost luggage and assisting passengers who require special attention. Click here to find out more.
Customer service and hospitality experience is highly valued by airlines. You could start in high school, by getting a casual job at a restaurant, pub, retail or another environment with high customer interaction.
Competition for flight attendant positions is very strong and the supply of applicants far outweighs demand. Flight attendants are usually based in particular Australian capital cities. With experience and further training, flight attendants may progress to the position of cabin supervisor or cabin manager.